I PLACED MY ORDER BUT DIDN'T RECEIVE AN ORDER CONFIRMATION EMAIL. WHAT SHOULD I DO?
First please add email@example.com to your email address book and check your spam/junk folder for the confirmation email. If you still don't see the order confirmation, the email address entered at checkout may have been entered incorrectly. Please email us at firstname.lastname@example.org and tell us the email address where you would like the order confirmation sent and we will send a new confirmation email.
I TRIED TO MAKE A PURCHASE BUT THE ORDER DIDN'T GO THROUGH, HOWEVER I SEE A PENDING CHARGE ON MY ACCOUNT. WHAT DOES THIS MEAN?
Purchases that are not processed due to a credit card declining because of credit limit, invalid zip code or invalid CVC number may still show up on your account as a pending charge. Please contact your banking or credit institution for more information about pending charges. Pending charges cannot be voided on our end.
WHAT DO I DO IF AN ITEM SHRUNK WHEN I WASHED IT?
Due to the fact that we cannot verify if the washing instructions were followed; Once an item has been washed it is considered *FINAL SALE* and is ineligible to be returned. We recommend checking all items for specific washing instructions before washing. Please note that hand-wash items should be washed by hand and not on the "hand wash" cycle on a machine.
WHAT IS SEZZLE AND HOW DO I PAY WITH IT?
Sezzle is a third party payment provider that splits your total into 4 equal payment amounts over 6 weeks. There is no interest paid for this service, but fees may be charged if they are unable to collect full payment from you. Please visit Sezzle's consumer website for more information on their services.
To pay with Sezzle, simply check the Sezzle option at check out and follow their prompts from there.
CAN I USE MORE THAN ONE COUPON CODE ON MY ORDER?
No. Discount codes are not stackable, and the site only allows for one code at checkout.
HOW MUCH IS SHIPPING?
Shipping is calculated based on the weight of the items being shipped.
WHAT SHIPPING METHODS ARE AVAILABLE?
All orders are shipped via USPS mail. If packages weigh over 16 ounces, they will be sent via USPS Priority Mail. Under 16 ounces will be sent via USPS First Class Mail. We happily ship to Canada as well! All orders to Canada are shipped via USPS International mail.
WHERE IS MY ORDER BEING SHIPPED FROM?
Orders are shipped from our home office in Arizona.
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Orders are processed and shipped within 1-2 business days.
MY PACKAGE SHOWS DELIVERED BUT I DON'T HAVE IT, WHAT SHOULD I DO?
First and foremost, you should contact your local USPS Post Office. More often than not, packages were marked delivered but were still on the delivery driver's truck, or they put the key for the package in the wrong box. It is your responsibility to follow up with your local Post Office in these situations. Flutur Clothing is not responsible for stolen packages.
HOW DO I RETURN SOMETHING?
Returns are accepted within 14 days of delivery for store credit. Please see detailed return policies and instructions here: https://fluturclothing.com/pages/returns
I RECEIVED THE WRONG ITEM IN MY ORDER, WHAT SHOULD I DO?
Please email email@example.com immediately, so we can assist you.
HOW IS STORE CREDIT ISSUED AND DOES IT EXPIRE?
Upon receipt of your return, you will receive a gift certificate for your return amount via email. Gift Certificates do not expire.
HOW DO I SIGN UP FOR FLUTUR REWARDS?
Simply click the Earn Rewards button on the bottom left of your screen and sign up with your email address that you use to shop our site with.
HOW DO THE REWARDS WORK?
Please refer to the rewards section on the bottom left of your screen. You do not start accumulating rewards until you sign up for the Rewards Program below. Points will not be awarded retroactively for previous purchases.
IF I RETURN SOMETHING, DO I GET TO KEEP THE REWARD POINTS FOR THAT PURCHASE?
No, points awarded for purchases will be deducted from your balance when an item is returned to us.
CAN I USE MORE THAN ONE REWARD COUPON ON A PURCHASE?
No. Our site only allows for one coupon code per transaction.
HOW DO I REDEEM MY POINTS FOR A REWARD?
When you are ready to redeem your points for a reward, sign in to your account by clicking the Earn Rewards button at the bottom left of your screen. Choose the reward that you would like to receive and click Redeem. You will receive a custom coupon code to use on your order right in the pop up window. If you forget that code, or forget to copy it before you close the pop up window, check your email, as codes are also sent via email when you create them.
Have more questions? Please utilize the Chat feature on the bottom right of your screen, or contact us at firstname.lastname@example.org for further assistance.